FIFTH GEAR / CUSTOMER CARE
A little guidance.
A personal touch.
Questions about a timepiece, specifications or an order? We’re here to help.
LET’S TALK WATCHES
How can we help?
Customer support is available by email and through the chat on our website. Open the chat and choose “Our team” to leave us a message. For a product question, include the watch name and the detail you would like to know. For an existing order, have your order number ready.
Customer Support Hours
Monday–Friday, 9:30 AM–5:30 PM Eastern Time (Massachusetts).
Closed Saturday and Sunday.
You can send us a message at any time. Our team reviews and responds to messages during business hours; replies may not be immediate. Messages received outside these hours are handled during our next business hours.
Email Fifth Gearsupport@fifthgearwatches.com
Fifth Gear Watches
257 Irving Street
Framingham, MA 01702
United States
For returns, email us first to receive shipping instructions. Include your order number in order-related requests.
THE FIFTH GEAR WATCH FINDER
A watch is personal.
Let’s find your fit.
Not sure which watch suits you? Start with what matters to you — your style, your proportions, your preferences.
Find My WatchYOUR PREFERENCES. YOUR PERSPECTIVE.
- 01
Tell us what you like.
Materials, movements and the details you notice.
- 02
Explore your matches.
Recommendations drawn from the actual collection.
- 03
Make it your own.
Compare the details. Find your next timepiece.
No account needed. Explore at your own pace.