SCHEDULED EFFECTIVE DATE / JANUARY 1, 2027
1. 30-day returns
You may request a change-of-mind return within 30 calendar days after delivery. Contact support@fifthgearwatches.com with your order number and the item you wish to return. Once return instructions are issued, send the item within 14 calendar days. These voluntary-return conditions do not restrict rights relating to faulty, incorrect or misdescribed goods.
2. Return condition
For a change-of-mind return, the watch must be unworn, undamaged and unaltered, with its original packaging, tags and included accessories. Please inspect the watch before wearing it or sizing the bracelet. A watch showing wear or alteration may be ineligible for a voluntary return. Missing packaging or bracelet sizing does not automatically invalidate a defect claim.
3. Return instructions
Email us for return instructions before sending a parcel. Our return address is Fifth Gear Watches, 257 Irving Street, Framingham, MA 01702, United States. Send your return to this address after receiving our instructions. Pack the watch securely and retain a tracked shipping receipt. For a customer-paid return, insurance appropriate to the item’s value is recommended. An authorization procedure does not override mandatory consumer rights.
4. Who pays return shipping
For a change-of-mind return, the customer pays return shipping. We charge no restocking fee for an eligible return and do not deduct the original free standard-shipping cost. Paid outbound shipping charges are not refunded for a change-of-mind return, except where required by law. If we sent the wrong item, or the item is defective or materially misdescribed, Fifth Gear Watches covers reasonable necessary return shipping through our instructions or an agreed reimbursement. Contact us before purchasing an express return label.
5. Refunds
We aim to inspect a returned item and issue an approved refund within 5 business days after receipt, subject to any shorter mandatory deadline. Refunds include the eligible item price and applicable tax and are sent to the original payment method. Your payment provider may need additional time to post the credit. If a return is declined, we will explain why and discuss the item’s return to you before charging any additional amount. Faulty or incorrect-item refunds include delivery charges where required by law.
6. Exchanges
To choose a different watch, request a return and place a new order. New orders are subject to availability and the price displayed at the time. Contact us first if the original item is faulty or incorrect so we can arrange the appropriate remedy without requiring an unnecessary new purchase.
7. Faulty, damaged or incorrect items
Contact us promptly with your order details and a description of the issue. Photos are helpful where available. The 30-day change-of-mind window and unworn condition do not limit statutory defect remedies or an applicable warranty. We will provide the repair, replacement or refund options required by law, including the applicable consumer choice in Massachusetts.
8. Installment payments
When an installment provider was used, an approved refund is sent through the original payment channel. The provider applies it to the payment plan under its terms. Follow its payment instructions until it confirms the adjustment; a return request by itself does not automatically pause installments.
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