Every FIFTH GEAR WATCHES timepiece is backed by our limited warranty against eligible manufacturing defects.
Here are the key warranty details for your FIFTH GEAR WATCHES order.
Eligible items are covered for 2 years from the delivery date.
Manufacturing defects in eligible parts and workmanship.
Wear, misuse, accidental damage, or unauthorized modifications.
Contact us with your order number and clear photos.
Last updated: January 1, 2026
At FIFTH GEAR WATCHES, we stand behind the quality and craftsmanship of our luxury-inspired timepieces. This Warranty Policy explains the coverage, limitations, and process for requesting warranty support.
FIFTH GEAR WATCHES offers a 2-year limited warranty on eligible watches from the delivery date.
This limited warranty applies only to the original purchaser and covers eligible manufacturing defects in materials or workmanship under normal use.
This limited warranty may cover eligible manufacturing defects related to the watch movement, hands, dial, crown, clasp, or other internal components when the issue is caused by a manufacturing defect.
Warranty coverage is determined after inspection and approval by our support team.
This limited warranty does not cover:
Normal wear and aging
Scratches, dents, marks, or cosmetic wear
Damage caused by accidents, misuse, improper handling, or impact
Damage caused by water exposure beyond the product’s stated specifications
Damage caused by unauthorized repairs, modifications, or adjustments
Battery replacement, unless the issue is related to an eligible manufacturing defect
Straps, bracelets, sizing adjustments, or removable accessories unless otherwise stated
Lost or stolen items
Damage caused by failure to follow care instructions
Products purchased from unauthorized sellers or third-party marketplaces
Water resistance is not permanent and may decrease over time due to normal wear, impact, temperature changes, aging gaskets, or improper handling.
Unless specifically stated on the product page, watches should not be used for swimming, showering, diving, or prolonged water exposure.
Always keep the crown fully closed before exposing the watch to moisture.
To request warranty support, please contact us through our Contact Us page and include:
Your full name
Your order number
The email address used at checkout
A description of the issue
Clear photos or videos showing the issue
Photos of the watch, packaging, and any included documentation if requested
Our support team will review your request and provide the next steps if your claim appears eligible.
Warranty claims may require inspection before approval.
If your claim is approved, FIFTH GEAR WATCHES may, at its discretion, repair the item, replace the item with the same or similar model, provide replacement parts, or offer another appropriate solution.
If the issue is not covered under this limited warranty, we will notify you and may offer available paid service options when possible.
Customers may be responsible for shipping costs related to sending the item for inspection or service unless the issue is confirmed to be covered and caused by an error on our part.
We recommend using a trackable shipping method. FIFTH GEAR WATCHES is not responsible for packages lost, delayed, or damaged in transit.
Any unauthorized repair, modification, opening of the case, replacement of parts, or service performed by a third party may void warranty coverage.
This limited warranty gives you specific rights. You may also have other rights that vary depending on your location.
To the maximum extent permitted by applicable law, this warranty does not cover indirect, incidental, or consequential damages.
If you have questions about warranty coverage or need help starting a claim, please contact us through our Contact Us page.
Please contact us before sending any item for warranty review. Items sent without prior approval may not be accepted.
Our limited warranty is designed to support eligible manufacturing defects while keeping coverage clear and transparent.
Eligible manufacturing defects related to internal movement performance may be covered after review.
Hands, dial, crown, clasp, and eligible internal components may be reviewed for manufacturing defects.
Approved claims may result in repair, replacement, parts support, or another appropriate solution.
Follow these steps so our team can review your request quickly and accurately.
Send your order number, email address, and a clear description of the issue.
Include clear photos or videos showing the watch, packaging, and issue.
Our team will review your request and provide the next step if eligible.
Contact our support team with your order number and we’ll help review your request.
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